ONN Electronics

Last year my 50" Onn tv showed a blinking hairline across the screen, not a big problem. In February it got a little wider.

Then the whole screen started to act up. Filed a claim in March. Two dots appeared on the right side. E-mailed back and forth.

Showing pictures ect. They kept on saying it was physical damage. Note, i haven't touched the tv since i bought it and placed it on a dresser! Finally they came to the conclusion it was not my fault and send me a replacement.

That took over a month, off course it came in and, well, shocking... Damaged screen .. took another few weeks for them to send another replacement, and guess what, another bad tv... So after a week of not getting an answer, called and they said, "you'll hear from us within 24 hrs"...

Nothing yet, it's been almost 48hrs.

I am a true pissed consumer!!! Lol

My ONN brand TV has been stuck in recovery mode for 4 days. I turned my TV off, came back home, and it's been stuck ever since.

I did all the generic troubleshooting that the support suggested and the suggestions from Google. Then I was told there was nothing that could be done because it's only a 1-year warranty. I then proceeded to show them I have a 2-year warranty from their company. I was then told to fill out the claim form and from there have gotten nothing but the runaround from this company saying, 'Oh, the claims team will reach out in an hour,' and nothing.

Then the claims team will reach out by the end of the day and nothing. Then I was told they would reach out by the next business day, and still nothing.

Now, on day 5, I'm being told the claims team will reach out in 30 minutes, which I'm sure will not happen. Save yourself the headache and pay a little more for a better quality television.

When I tried to contact Onn for troubleshooting steps for a non-charging Wireless Speaker, they did not provide me the correct information. First they sent me to Walmart customer service and I could never connect to a live person to explain the situation.

THEN they sent me from there to Onn Computers which they advise that they will be able to help me.

Call the Onn Computer side and they basically told me it's the wrong department and do not have information for contact for ANY Other department. It really is a shame since I liked the Wireless Speaker and was trying to save it and keep it if I could.

Guess I am not buying Onn products anymore. In this economy, ever cent counts and if there is no customer service for us to contact to help us, then it's throwing money out the window if something goes wrong.

So I purchased the fast charging; 60 watt;type c to type c; charging cord from Walmart in Idaho, along with the power adapter that pairs with it, also fast charging type c outlet 60 watt, and I used it 2 times. On the 2nd time I used it, I did nothing wrong, I plugged in my phone, locked the screen and went to bed.

I woke up about 4 hours later, and went to check my phone for the time, only to find that the device was unresponsive. And EXTREMELY hot. So I immediately unplugged it. Let the phone cool off before trying to perform a forced soft reset on the unresponsive device.

Upon performing the forced soft reset on the device, which is a Samsung Galaxy S9 plus unlocked, the device now is not able to operate. It flashes super bright white the whole time during its rebooting process. When it's finished rebooting, I get a solid black screen. When I press the lock/unlock side button, it flashes a quick white and goes back to being the unresponsive black screen that it was.

Within a matter of 5 to 10 minutes of the device being powered on, the phone is so hot it's almost too hot to hold.

The purpose of my contacting you now is that I am giving you my formal written request for remedy for the $300 mobile phone that your product completely fried in a mere 4 hours of being used. The device is perfectly capable of handling a fast charger without issue. I believe I was sold a defective product that just destroyed my phone and has now cost me lost wages, DoorDash is my main source of income, as well as put me out an unexpected $300 to replace the device that I can't afford.

As I mentioned, this is my formal request in writing for remedy of my loss due to your faulty product. If a reasonable, and fair resolution can not be agreed to quickly, I will be filing a lawsuit very soon.

This is costing me lost wages that average approximately $135 per week that I'm unable to work due to your faulty and defective product frying my phone, the only means I have of making a living for myself and my 2 children to live off of.

I know it will take some time for someone to get assigned to this matter and actually work with me to find a happy resolution that satisfies everyone, so I will give it exactly 2 weeks, and if I have not gotten anywhere with this, or if I feel this matter is not being handled professionally; or if there does not seem to be any agreement to a fair remedy, then I will have my legal counsel go forward with submitting the lawsuit.

I do have proof of purchase for the defective items in question. Thanks for you understanding, sorry that this is happening, and look forward to working together with your team to find a fair and proper resolution that will satisfy both parties in this matter.

Thank you and have a good day.

Sincerely,

Keri Matney

986-999-****

matneykeri@***.com

1511 s Kimball ave

Caldwell ID, 83605